The Ten Commandments for Change
“The Agreement Frame” is made up of three phrases you can use in any communication to respect the person you disagree with, maintain rapport, share what you feel is accurate, and yet never resist their opinion in any way. Here are three phrases:
I appreciate and…
I respect, and…
I agree and…
Eight Ways to Deal with Problems
People always pay attention when you are speaking to them.
When people say they are paying attention, they are.
When someone says "I know" s/he does.
Saying something over and over will ensure that your listener understands.
Saying something over and over, slowly or loudly, will be even more useful.